Shipping Policy

At NAIA KOSMETICS, we're committed to getting your order to you as quickly and safely as possible — no matter where you are in the world.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

Free shipping on all orders over $75 AUD
Flat rate shipping: $9.95 AUD on orders under $75 AUD

Estimated Delivery Times

Australia: 5–10 business days
International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

International Orders

We ship worldwide! Please be aware that international orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can also track your order via our Track Order page.